Terms of Service

1. Introduction

Welcome to Clean N Gleam! These Terms of Service (“Terms”) govern your use of our website, services, and any related content. By accessing our website (https://cleanandgleamcrew.com/) or using our cleaning services, you agree to comply with these Terms.

If you do not agree with any part of these Terms, please do not use our services.

2. Services Provided

Clean N Gleam offers professional cleaning services, including but not limited to:

  • Domestic & Commercial Cleaning

  • End of Tenancy Cleaning

  • Deep Cleaning

  • After-Builders Cleaning

  • Airbnb & Holiday Let Cleaning

Services are provided based on availability, and we reserve the right to refuse service if necessary.

3. Booking & Payment

  • All bookings must be made in advance through our website, phone, or email.

  • Payments are accepted via bank transfer, debit/credit card, or cash (for specific services).

  • A deposit may be required for some services, and full payment is expected before or immediately after service completion.

  • Cancellations must be made at least 24 hours in advance to avoid a cancellation fee.

4. Customer Responsibilities

To ensure efficient service, customers are expected to:

  • Provide accurate service details at the time of booking.

  • Grant safe and reasonable access to the property.

  • Remove valuable or fragile items from cleaning areas.

  • Notify us of any special cleaning instructions or allergies.

5. Refund & Satisfaction Policy

We strive for 100% customer satisfaction. If you are dissatisfied with our service:

  • You must report any issues within 24 hours of service completion.

  • We will re-clean the area if necessary, at no additional cost.

  • Refunds are issued only in extreme cases where the issue cannot be resolved.

6. Liability & Damages

  • Our cleaners are trained professionals, but accidents can happen.

  • We are not liable for pre-existing damage or wear and tear.

  • In case of proven damage caused by our team, we will attempt to repair or compensate within reasonable limits.

7. Changes to These Terms

We may update these Terms at any time. It is your responsibility to review them periodically. Continued use of our services means you accept any modifications.

8. Contact Us

For any questions regarding these Terms, please contact us:
📧 Email: infocngcrew@gmail.com
📞 Phone: 0800 037 8003
🌍 Website: cleanandgleamcrew.com